fbpx

GENERAL F.A.Q

Q) I HAVE NEW CREDIT CARD AND NEED TO UPDATE MY NEW DETAILS
A) All you need to do is log into Salt Guide and go to your “Account” which is located on the top right hand side on a desk top computer or for a mobile click the settings wheel which is also on the top right hand side of your phone. Then down the bottom of this screen there is an option to update your card details.
If your still not sure or want to speak with us simply call 0432446622.

Q) I WAS LOGGED OUT WHEN I TRIED TO CLICK THE GPS SECTION OR THE REPORTS?
A) When this happens it means you are likely to be still logged in somewhere that is in the backend of your phone or device and is not so obvious. The system only allows you to be logged in on one device at a time so therefore logging in again won’t work until you clear the page that is potentially still open. Another quick thing to check is to make sure you are not logged in on another device you own – if so log out of that device and then log back in.

To fix the above all you need to do is clear all the pages that are open on whatever device you are using and completely clear your browser history on all the web browsers that you using for Salt Guide. Once you have done this correctly this will make sure that you are logged out everywhere and you should be good to go.

When you have completely cleared all your browser history on your device, log back in to a fresh page of Salt Guide and make sure you type in your user name and password rather than your device auto filling these sections as sometimes the device is saving a password or email address that has been entered incorrectly.

To stop this happening again it is always best to hit log out each time you have finished checking out Salt Guide.

There are some instructions on how to clear your browser history below but depending on your make and model of phone the steps vary a little – but it’s simply to do and will make your phone or device run a lot better for a whole lot of different things as well.

If you are still unsure just google “How to clear browser history” for your make and model of phone or device and watch one of the many short videos that are available.

If you are still having trouble you can call support 0432446622.

Q) I AM HAVING TROUBLE LOGGING INTO THE SITE ON MY iPHONE OR IPAD AND I AM A MEMBER A) Just clearing our browser history will help most people that are having trouble logging on that are members. This issue maybe because you have an old link already open on your iphone or your ipad and the device is saving an old password that maybe incorrect. To clear your browser history on an iphone or ipad follow the below instructions.

Double click the home button on your iphone and clear all the pages that are open or active on your phone by swiping up. The home button is the big circle button that is on the bottom of your iphone.

Once these are all gone – click safari which is your web browser for apple phones.

When you have clicked safari there is an icon on the bottom right hand side that looks like 2 squares.

Click this button and clear all the pages that are open in safari by pressing the x on each page which is located on the top left of each page that is open.

Once you have done this there is another icon that looks like a book and it is displayed near the bottom right hand side of your phone – when in safari.

Click this icon that looks like a book and then press clear, and then press all time, then press done at the top.

Go back to safari, the web browser and type in saltguide.com.au which will bring up the salt guide web site and log in again.

This will log you in on fresh page. If all these steps are followed and you clear all your old history this should solve your login issues and will make your phone run a lot better for a bunch of other things as well. Done!

Please also note that you can only be logged in on one device at a time, so if you are logged in at home on a PC or another device you won’t be able to log in on your phone until you have logged out of the device that is still logged in.

If this does not work you can email hello@saltguide.com.au or call support on 0432 44 66 22.

Q) I TRIED TO DO THE ABOVE STEPS BUT I DIDN’T HAVE THOSE SETTINGS TO UPDATE ON MY IPHONE? A) If you have an older iphone or the software hasn’t been updated in a while then to clear your browser history follow these steps: Go to settings, scroll down to safari and click, scroll down, once in safari, and press clear history and website data. Once this is done go back to safari on your home screen and type in www.saltguide.com.au and this will bring you up on a fresh page.

Please also note that you can only be logged in on one device at a time, so if you are logged in at home on a PC or another device you won’t be able to log in on your phone until you have logged out of the device that is still logged in.

Q HOW DO I CLEAR MY BROWSER HISTORY ON A SAMSUNG PHONE?
A) Here is a great link to learn how to clear your browser history on your Samsung phones. Make sure if you are using the Samsung Internet and Google Chrome that you clear both web browsers that have been potentially both used for Salt Guide. How to clear my browser history Samsung

Q) I CANNOT SEE SOME OF THE PROMOTIONS YOU ARE RUNNING ON SALTGUIDE OR OTHER THINGS YOU ARE ADVERTISING OR MY BUDDIES HAVE? A) Please just refresh your Salt Guide page by clicking the little circle on the top left hand side of your web browser. This will refresh the page and will make sure you are seeing the most up to date site of Salt Guide.

Q) IS THE PAYMENT PROCESS SAFE AND SECURE & HOW DO PAYMENTS OCCUR? A) We only use Stripe which is a worldwide used and trusted payment gateway system with the highest security certifications. We do not store any of your personal payment or credit card details. Payments are reoccurring and if you wish to cancel you must notify us before you next payment has been processed. We do not refund any payments after your monthly or annual payment has been processed unless prior notice is received. 

Q) WHEN WILL THE MONTHLY MEMBERSHIP PAYMENTS TAKE PLACE?A) The first monthly payment will be deducted from your nominated account at sign up and then on a calendar month basis thereafter.

Q) WHAT HAPPENS IF I WANT TO CANCEL MY MEMBERSHIP?
A) If you wish to cancel your membership, simply email craig@saltguide.com.au along with your full name and a brief note advising you wish to unsubscribe at least two days prior to your next recurring payment. Your membership will be automatically cancelled immediately. To avoid being charged a further monthly or yearly recurring payment, notifications for cancellation must be received at least two days prior to next payment period.  Payments are reoccurring and won’t be refunded for the next period unless prior notice is received as above.

Q) WHO DO I CONTACT REGARDING ANY QUESTIONS I HAVE ABOUT MY MEMBERSHIP? A) Any questions can be directed to our support team by hitting the ‘Support’ link at the bottom of the home page and filling in the ‘Contact Us’ form .  We will be get back to you as quickly as we can.

Q) CAN I MAKE SOME SUGGESTIONS? A)Yes, absolutely we welcome feedback for any changes or information you would like to see that is not up on the site as yet. Just head to the members page and at the bottom there is a “Suggestions Link”

Q) WHO DO I CONTACT IF I WANT TO BECOME A SPONSOR OF SALT GUIDE? A) You can simply fill out our media enquiries contact form and we will be sure to get back to you.

Q) CAN I SHARE A MEMBERSHIP WITH A FRIEND? A) No definitely not!  Our system is set up for one user per account and you can be only logged in on one device at a time. eg: If you are logged in at home on your PC and you haven’t logged out, then you wont be able to log in on another device like a mobile until you have logged out of the device that is logged still logged in.

Q) CAN WE HAVE THE SALT GUIDE CREW PRESENT TO MEMBERS OF OUR FISHING CLUB? A) Yes you can. Contact us via the ‘Support’ link at the bottom of the home page. Fill in the ‘Contact Us’ form for information and bookings.

Q) CAN I BUY A YEARLY MEMBERSHIP AS A GIFT? A) Yes you can. The Salt Guide is a very popular gift package for anyone who enjoys fishing, boating and cooking. You simply click the purchase yearly subscription button on our web site or contact craig@saltguide.com.au

Q) CAN SALT GUIDE COME AND FILM OUR RESTAURANT’S SEAFOOD DISHES? A) Absolutely! If your restaurant has some great seafood recipes you would like us to share, simply email craig@saltguide.com.au

OUR MEMBERS WALL #SALTGUIDE

Instagram Feed

Something is wrong.
Instagram token error.